Frequently Asked Questions

Got questions? I’ve got answers. If you don’t see what you’re looking for, just get in touch.

Do I need to bring my laptop to you?

No — I come to you. For many issues, I can fix your computer remotely while you watch. For hardware problems, I offer onsite visits to your home or office in Eerste River and surrounding areas.

How long does a typical repair take?

Most remote sessions are completed within 30–60 minutes. Onsite repairs vary depending on the issue, but I always give you a time estimate before I start. If I need to take the device away for parts, I’ll let you know upfront.

Is remote support safe? Can you see my personal files?

Yes, remote support is safe. The connection is encrypted and temporary — I can only access your computer while the session is active and you’ve explicitly approved it. I cannot access your machine after the session ends. Your data privacy is protected under POPIA.

Do you offer a warranty or guarantee?

Yes. All repairs and installations come with a 7-day guarantee. If the same issue returns within 7 days, I’ll fix it at no extra charge. Hardware warranties depend on the manufacturer of the parts used.

What areas do you cover for onsite visits?

I’m based in Eerste River and regularly serve Kuils River, Blue Downs, Delft, Belhar, and Bellville. Onsite visits outside Eerste River may include a small travel fee — I’ll confirm this when you book.

How do I pay?

I accept cash, EFT, and instant payment apps. For remote support, payment is due on completion. For onsite repairs, payment is due once the job is done and you’re satisfied.

Do I need to book for the internet cafe?

No booking needed — just walk in during opening hours. For extended sessions or if you need printing/scanning, a quick WhatsApp heads-up is appreciated so I can make sure everything is ready.

Can you help with Microsoft Office (Word, Excel, PowerPoint)?

Absolutely. I help with installation, activation, troubleshooting crashes, formatting documents, formulas in Excel, and setting up templates. This is one of my most requested services.